► What IT help desk tools have you used in the past?

► What types of software applications and networking programs tools do you use? Can you list different IT products and your knowledge of these?

► Have you ever been responsible for maintaining a network setting? What was the base size, and expectations?

► Describe your IT trouble shooting procedure?

► What programs have you used to log and date calls?

► Describe you experience in: firewalls, spy ware detection and virus ware implementation?

► Describe your knowledge in: PC hardware and operating systems?