⟩ What is biggest challenge you are facing?
This demonstrates that you're proactive, which is a sought-after quality in an executive assistant. It also gives you a chance to discuss how your skills can benefit the company.
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More Questions for you:
Tell me about your long-term career goals. Do you plan to remain in customer service?
Can you explain me about an experience where you had to de-escalate a situation with an upset and/or angry customer, and how you handled it?
Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense?
Can you explain what was your proudest moment helping a customer?
Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent?
Tell us how would you deal with an angry customer?
Can you explain me what do you do when you don’t know the answer to a question?
Tell me an example of a time when you identified a problem and advocated on behalf of a customer?
Tell us what are your strengths and weaknesses when it comes to interacting with customers?
Explain me how do you measure your success as a customer service rep?
