A production support person is responsible for the receiving incidents and requests from the end users, analyzing these and either responding to end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.
Tell us what do you hope to get out of your experience with this company?
Tell me what kinds of customer service systems have you used, and how familiar are you with them?
Please explain have you tried our product or service? What problems did you encounter?
Tell me how would you tackle X client complaint?
Tell us what do you enjoy about customer service?
Where do you see yourself in 5 years as Support Agent?
What was a stressful experience you have had and how did you cope with it?
What are your personal skills which make you a candidate for the position?
How would you rate your communication and interpersonal skills?
What you think a care worker does?
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