☛ If an important decision had to be made, but you couldn’t reach the manager, what would you do?

☛ Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?

☛ What would you do if an employee was underperforming?

☛ If you had to attend to customers, the manager and a shipment at the same time, what would you do?

☛ Why does a department need an assistant manager?

☛ What kind of reports should an assistant manager prepare?

☛ How do you decide how to delegate responsibilities?

☛ Do you mind working with targets?

☛ What’s your experience with hiring personnel?

☛ What financial statements do you have experience with?

☛ Recall a time you showed excellent customer service

☛ Tell me about a time you had to fire someone. What was the reason and how did you do it?

☛ Have you ever made a mistake as an assistant manager? What happened?

☛ Give me an example of a time you reviewed a process to make it more efficient

☛ Tell me about a time you took the lead over a difficult project and helped the team achieve success

☛ Describe a time you had to make a decision without adequate information. How did you do it?

☛ Tell me about a time you had a conflict with your supervisor. How did you resolve it?