There are many aspects that are rewarding about this job. Knowing that your supervision is responsible for guest satisfaction is a great feeling. Also, training others to perform excellently in a team environment and seeing them obtain praise from guests is quite rewarding.
Tell us what are your goals as Call Center Team Leader?
Tell us what qualities do you think are important in order to provide good customer assistance?
Explain me what is quality customer service?
Tell us how many people have you managed in the past?
Why did you leave your last job as Call Center Team Leader?
Explain me what are three positive characteristics you wish you had?
As you know working in a call center is very repetitive. What will motivate you to do a good job everyday?
Explain what do you like to do for fun?
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
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