I do not believe in arguing - so I will listen to what he or she has to say first without interrupting. When I know for sure what is bothering him or her, I will try to look for a solution that satisfies the customer and is also within the policies and procedures of my place of work
Tell us what qualities do you think are important in order to provide good customer assistance?
Explain me what is quality customer service?
Tell us how many people have you managed in the past?
Why did you leave your last job as Call Center Team Leader?
Explain me what are three positive characteristics you wish you had?
As you know working in a call center is very repetitive. What will motivate you to do a good job everyday?
Explain what do you like to do for fun?
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
Suppose I am an angry customer; How would you talk me down?
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