⟩ Tell me how would you react if you see misconduct or inappropriate behavior in a fellow worker?
I will report it immediately to supervisor since I would not want the facility or the management to suffer due to an employee's indiscretion.
I will report it immediately to supervisor since I would not want the facility or the management to suffer due to an employee's indiscretion.
Tell us how many people have you managed in the past?
Why did you leave your last job as Call Center Team Leader?
Explain me what are three positive characteristics you wish you had?
As you know working in a call center is very repetitive. What will motivate you to do a good job everyday?
Explain what do you like to do for fun?
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
Suppose I am an angry customer; How would you talk me down?
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?