I am a helpful person, and generally gladly fill in for my colleagues. However if I am continuously asked to perform tasks that are not part of my duty I discuss the matter openly and politely with my supervisor.
Why did you leave your last job as Call Center Team Leader?
Explain me what are three positive characteristics you wish you had?
As you know working in a call center is very repetitive. What will motivate you to do a good job everyday?
Explain what do you like to do for fun?
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
Suppose I am an angry customer; How would you talk me down?
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?
Explain me what your idea of a call center is and how you would utilize your prior experience in providing call center service?
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