Some of the key factors for the success of a call centre are:
- Clear communication
- Customer friendliness
- Dynamic environment
- Consistent service
- Excellent performance management
- Strong leadership
- Happy employees
How you deal with contentious issues by following company policy when they arise between you and colleagues?
Tell me how you dealt with conflict in each case?
How to handle conflict with your supervisor or colleagues?
Talk about a time when your performance was less than your supervisor was expecting?
Example of a time when you were able to resolve a conflict is important?
Explain your ability to deal with conflict?
What is the mean of conflict in job?
Describe a time when you took accountability for a conflict and initiated contact with the individual(s) involved to explain your actions?
Describe a situation when you got co-workers who dislike each other to work together constructively?
Have you faced a situation where you had to work with someone who didn't like you? How did you handle it?
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