☛ What functions and activities is your area responsible for?

☛ What specific processes do you follow when performing these activities? (Ask only if you are interested in identifying and mapping work processes in a particular area of business.)

☛ Do you have procedures that guide your work?

☛ Have you or other staff done a risk assessment of your activities?

☛ Do you administer any legislation?

☛ Is your work governed by any best practice standards?

☛ Are there any compliance checks made on your work?

☛ Do you interact with other business areas when performing your activities?

☛ Do you interact with external organisations when performing your activities?

☛ What business information systems do you use?

☛ Do you find these systems to be adequate?

☛ What problems have previously arisen with these systems?

☛ Do you provide services to the public?

☛ Who are your key stakeholders? What influence do they have over your operations?

☛ Has your area been subject to any litigation?

☛ Are consultants employed to carry out any of your work?

☛ What records do you create and why?

☛ What records do you refer to, if not create? Eg applications received from clients, reports from other areas of your organisation, records of previous contact with a client

☛ What recordkeeping system(s) do you use?

☛ Do you regard your recordkeeping as adequate - ie do you always have the evidence and information you need to meet your business needs?

☛ Can you always find information when you require it? If not, what are the problems that affect information access?

☛ How long do records need to be kept to meet your specific business needs?

☛ Are your records referenced and used by other areas of the organisation?