☛ In your experience, what are the essential elements of an IT disaster recovery plan?

☛ Describe the types of network security features you have implemented or maintained in the past.

☛ When you have several users experiencing computer problems, how do you determine which users get help first?

☛ Describe your decision-making process when selecting which IT certifications to pursue.

☛ Of your certifications, which one(s) have you found most helpful when you encounter technical problems on the job?

☛ In your opinion, how does managing a staff of technical workers differ from managing other kinds of workers?

☛ What brands of hardware do you feel most comfortable dealing with?

☛ What software have you had the most success supporting?

☛ What characteristics do you feel are necessary for success as a technical support worker?

☛ Describe a past situation in which you provided excellent customer service to a user.