☛ What do you like about being in Customer Service? What do you find is the most difficult part of being in Customer Service?

☛ What do you think is fundamental to effective Customer Service?

☛ Tell me about a time when you went out of your way to give great service to a customer?

☛ Describe a process or system that you improved so customers would be better served.

☛ Tell me about a time when you asked for feedback on your customer service skills from your manager or co-worker and then used that response to improve your work.

☛ Tell me about a time when you knew that your customer might not get what he or she needed on time. How did you handle this?

☛ Tell me about a time when you had to say “No” to a customer because it was against company policy.

☛ Tell me about a time when you had trouble working with a difficult or demanding customer. How did you handle this?