Change agent is a behavioral scientist who knows how to get people in organization involved in solving their own problems. His main strength is his comprehensive knowledge of human behavior, supported by a number of intervention techniques. Change agent is expertise in behavioral sciences and in the intervention technology of OD.
What attracts you to this position?
Who is leader of a team?
Tell me how much creative are you in comparison to your colleagues?
How do you measure the success of your incentives?
Have you utilised customer complaint feedback to improve how your team are selling?
Have you ever utilised customer feedback to ensure business excellence?
Tell me how have you educated your front-line agents to ensure excellent customer feedback?
How you manage time and priorities?
How you motivate yourself and your team?
How you deal with work issues?
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