☛ What kind of written communication have you done?

☛ How do you demonstrate to others that you are listening?

☛ Name one recent success you've had in dealing with a customer. How did you accomplish it?

☛ On a scale of 1-10, how important was the interaction with others on your last job?

☛ What kinds of communications were used the most in that organization? (One-on-one meetings, email, voice mail, group meetings, written reports.)

☛ What departments did you interact with?

☛ Tell me about a difficulty you encountered in working with another department. How did it reach resolution?

☛ What was the most complex report/presentation you worked on?

☛ What made it complex or difficult? Walk me through your timeline.

☛ I'd be interested in hearing about a miscommunication you had with a peer and how you solved it.

☛ I'd like to hear about the most recent time you had to deal with someone who was upset with you.