Inbound email integration - TSRM can process inbound emails and automatically create or update tickets with the details. In the Bharti environment, a notes application has been provided to end users to enable them to create, update and query tickets with ease. This application generates an XML and sends it via email to TSRM.Based on the OLM id of the user, the mail is sent to one of 3 email ids, or . TSRM polls the mail boxes of these 3 ids periodically and processes the mails to create or query tickets.The details of the configuration is provided below.