This is an interesting question because it’s actually what appealed to me about this career in the first place. I learned early on in life that I like to give people solutions that make them happy, and when I was younger I had a hard time drawing a line. At the call center job, I learned from that, and going forward I always ask myself a few key questions about who caused the situation, who has already invested the most in a solution, and why it is necessary to obtain my key core results. That way I am more prepared to stick to my guns and get what I need out of the negotiation.