Too often people address this by describing their management style: “people know I’m approachable with an open-door policy”. This does not answer the question. Show how you have used effective performance management to address issues and showed staff how they can contribute to organisational objectives.

People often shy away from explaining how they’ve addressed underperformance, not wanting to acknowledge that problems exist within their team. But this is an ideal opportunity to show how you’ve turned it around, or re-deployed someone into a role more suited to their skills, motivation and abilities.