I was specific. I told about a time from another company the an elderly man had walked into my office demanding a product that my company offered, but I did not have anything to do with. He was very angry and wanted to quit his service with us. I told him I could help him get that product and offered him a seat while I called the appropriate department. Luckily the department I needed was in the same building. One of the supervisor came down with the product he needed. He left satisfied and we retained the customer.