1. You are working with a crew and productivity for your group is assessed on how the whole crew performs. One of your crew members is not doing his job. What would you do?

2. You are working on three job sites at a time rotating your time on each of the sites. You haven't been at one of the sites for a week and when you checked you had not heard any issues from the team working on that site. You make a routine visit on that site and the customer tells you she does not want you to continue the work and for your team to leave. What steps would you take to deal with this situation?

3. You disagree with your supervisor on how to handle a worksite situation and you are concerned that the way he wants to handle it could cause a safety issue. The supervisor is not willing to listen to you. What would your next steps be?

4. You have just been asked to give some advice on lawn issues to a very important customer. It's an issue that you have never dealt with before. Your manager is not around to help. There is no established precedent or process for dealing with this issue. What do you do?

5. Your team has been working 12 hour days 6 days a week for the past several weeks. You can tell their morale is quickly going downhill. As a team member you feel exhausted as well but the job still needs to be finished to the customer's satisfaction. What would you do to try and build up the morale with your team members?