In veterinary medicine you’ve got to do two things: you treat the animal, and then you’ve got to use psychology on the owner. Everyday I put up with people like that. And I make the joke that one end of the leash is easy to deal with. The other end of the leash is very difficult to deal with. If a person can’t deal with these individuals that are very demanding, that read the Internet too much, that think they know everything, if you can’t look past those people, and, bite your tongue at times, you won’t get very far.