This is a question we often fail to ask, or even consider. Yet our receptionists will absolutely be involved with clients who suffer the loss of their beloved pet. Will they understand the grief associated with this loss, and how the particular circumstances — such as a tragic accident, an attended euthanasia, a death while in the hospital — might affect the client’s grief? There are many different colors of grief, and the candidate you pick should understand that and be able to empathize while still doing their tasks. Remember that many situations are similar among different types of businesses, with the exception of the addition of death and euthanasia in the veterinary practice. Spend time on that topic in particular.