If the role you're interviewing for works with clients, definitely be ready for one of these. Find an example of a time where you successfully represented your company or team and delivered exceptional customer service.

☛ Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?

☛ Give me an example of a time when you did not meet a client's expectation. What happened, and how did you attempt to rectify the situation?

☛ Tell me about a time when you made sure a customer was pleased with your service.

☛ Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?

☛ When you're working with a large number of customers, it's tricky to deliver excellent service to them all. How do you go about prioritizing your customers' needs?