When you are asked about your qualifications, you should be sure to answer with a mix of your experience, education and personal qualities. As an example, saying something like “I am dedicated to helping individuals who are experiencing crises, so I studied emergency management at XYZ College for two years. I am certified in CPR and AED, and I worked as an EMT while I was attending college so I could become familiar with the requirements of the job. I feel that I would be an asset to the department because I have the ability to stay focused during extremely stressful situations” keeps your answer short, but it also shows your employer that you are well informed and ready to handle the job requirements.