When an interviewer asks this question, they are looking at your leadership and communication skills. Take this opportunity to show that you are a problem solver and have the ability to lead and communicate with a group. It is best to have a specific example story prepared about your experience that highlights the problem and the steps it took to resolve it. For example, if there was a large change in your previous facility for equipment, what steps did you take to make sure the change occurred smoothly with minimal impact on patients and caregiving staff?