☛ How are the actual materials, labor hours, and set up and run times monitored and recorded?

☛ Are the actual labor hours reviewed and approved by responsible management?

☛ What is the process followed if a customer calls to cancel an order?

☛ How is the product/inventory associated with that order handled?

☛ Sold off to other customers?

☛ How are these items recorded in the system?

☛ Are customers required to pay despite the order cancellation?

☛ How are work-in-progress (WIP) products evaluated for quality?

☛ What happens to a WIP item if it does not meet quality standards?