There are always two sides to every story, which is why it’s so important to me to remain as neutral and open-minded as possible whenever I hear of conflict between teammates. I was in a situation a few years ago where two members of my team were clearly unhappy with each other. Rather than let it fester or ignoring it with the hope that they would be able to work it out themselves, I sat down with them individually and asked them to explain what was going on. We discussed reasonable and professional solutions that worked for both parties and the matter was resolved.