When in a tough spot, especially with your client (FYI client = king in Consulting), do not try to take him head on. Try to compromise, and if that doesn't work, get help from team members and/or your manager who will be more experienced to handle such issues. You may be a great mediator amongst your friends, but never try to resolve a client sensitive issue all on your own!
Tell us what do you consider the core criteria for a successful customer service department?
Explain me an example of how you have managed an under-performing staff member?
Explain me are you able to cope well under pressure?
Tell us why do you want to work for us as a customer service advisor?
Can you tell us how many calls per hour can you make on an average campaign?
Explain me why did you leave your last position as Manager Call Center?
Where do you see yourself in 5 years as Manager Call Center?
Tell me how have you educated your frontline agents to ensure excellent customer feedback?
Explain how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how would you manage your time and objectives in your role?
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