The simplest and yet the most dangerous of them all. 120% likely hood of getting this question in every interview round. I dread this question, mostly because I never know how to answer it. I mostly combine with a brief personal & resume based history leading to why I want to go into consulting.
Explain me what solutions have you employed in response to customer service problems you identified?
Explain me do you prefer working on one account, or can you comfortably work on several at the same time?
Please explain how do you feel about meeting goals and targets?
Can you tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
Can you please explain how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?
Explain me how do you ensure that the goals of your team are in line with the overall company goals?
Can you tell us about a time when you had to handle a difficult customer?
Explain me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued?
Can you explain me about a customer service policy that you have developed and implemented?
Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
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