The skills involved can be defined by the organization concerned, or by third party institutions. They are usually defined in terms of a skills framework, also known as a competency framework or skills matrix. This consists of a list of skills, and a grading system, with a definition of what it means to be at particular level for a given skill.
Explain me how would you deal with a customer that is having a well-known issue with the product or service that you provide?
Explain me do you enjoy communicating with people?
Explain me how do you handle clients with unreasonable demands? Provide examples?
Explain me how have you utilised customer complaint feedback to improve how your team are selling?
Explain about the cost efficiencies you introduced in your last job?
Tell us a time when you successfully navigated a disagreement with a coworker?
Please explain how have you motivated your team to achieve demanding performance standards?
Can you tell us how often do you challenge the way your current company does things or challenge something that you feel needs to change?
Tell me what are your goals as a telemarketer?
Tell us how would you handle an angry call from a customer?
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