✫ Define motivation and your role in creating a motivational setting
✫ The cost of demotivation and disengagement
✫ Recognize important elements of the motivational process
✫ Create your own practice for building a motivational climate
Explain me how would you tell a customer something that they will not like?
Please explain about the toughest decision you had to make in the last 6 months?
Explain me what are your strengths and weaknesses as Manager Call Center?
Tell us how would you deal with an irate customer on the phone?
Can you tell me how do you measure the success of your incentives?
Tell us how have you used data to improve the level of customer service?
Tell me do you have any experience in a call centre?
Explain why are you leaving your current role as Manager Call Center?
Tell us can you multi-task? typing while talking, for example?
Please explain how would you handle a high pressure environment?
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