Want to inject a little positivity into your phone call with HR? Ask them what has them pumped up right now. What motivates them to get up in the morning? Put yourself in HR's shoes: Wouldn't you love to answer this question, especially if you love the company you work for?

Asking the HR rep what they're most excited about shows them that you, too, thrive on enthusiasm. It also brings the best out in your interviewer -- a good headspace for HR to be in as they hand you off to the hiring manager.