☛ How many people have you managed in the past?

☛ Describe your relevant call center experience.

☛ How would you familiarize yourself with our customers and product during your first week on the job?

☛ What interests you about being a call center manager for our organization?

☛ Describe your familiarity with call center equipment.

☛ What recruiting strategies worked well your previous company? What didn’t work so well?

☛ What do you typically include in new employee training?

☛ What would you do if your team was falling behind on performance standards? How would you fix it?

☛ How do you know how well your team is doing? What metrics do you look at?

☛ How would you get a team to collaborate on a new project in the face of tight deadlines?

☛ How would you resolve a dispute between two colleagues?

☛ Describe a time a difficult customer call was escalated to your attention. How did you handle it?

☛ Describe your approach to disciplining employees.

☛ How do you motivate your team to meet their goals?