Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action, Watching gauges, dials, or other indicators to make sure a machine is working properly, Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Adjusting actions in relation to others' actions, Conducting tests and inspections of products, services, or processes to evaluate quality or performance.