Top Customer Service Based Marketing & Online Customer Support Interview Questions

⟩ Top Customer service based Marketing & Online Customer Support Interview Questions

☛ 1. What does good customer service mean to you?

☛ 2. What appeals to you about this role specifically?

☛ 3. What’s the best customer service you’ve ever received? Why?

☛ 4. Can you tell me about a time you received poor customer service?

☛ 5. Is there a difference between customer service and customer support?

☛ 6. Can you tell me about a time when you were proud of the level of service you gave a customer?

☛ 7. Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today?

☛ 8. Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome.

☛ 9. In your past work, have you ever received negative feedback from a customer? What did you do with that feedback?

☛ 10. Can you tell me about a customer that you found difficult to understand, and how you approached that interaction?

☛ 11. Can you describe a time when you had to say “no” to an important customer’s request?

☛ 12. What’s the best way to help a customer who has worked with multiple agents and hasn’t received the help they need?

☛ 13. Have you had a time when a customer was reporting a technical issue that you didn't know the answer to? What was your approach, and how did it end up?

☛ 14. Can you tell me about a situation with a customer when there wasn’t a clear policy to use, and you needed to make a judgement call? How did you approach your decision, and what happened?

☛ 15. Can you give me an example of a situation where there were major problems with your product/service, and you needed to respond without having all the answers yet?

☛ 16. Can you give an example of how you handled alerting a customer when your product/service caused a major problem?

☛ 17. When responding to a customer, how do you decide what information to include, and what to leave out?

☛ 18. Can you tell me about a time when you needed to convince a customer or a teammate to change the way they were working (e.g., adopt a new procedure or modify their language), and how you went about that?

☛ 19. What’s the last new skill you learned? Why did you choose that skill, and how did you learn it?

☛ 20. Can you tell me about a time when you made a great contribution to your team?

☛ 21. What’s the next book I should read? Why?

☛ 22. What are you better at today than you were this time last year?

☛ 23. What do you think makes a good teammate?

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The use of price points for reference to different levels of quality for a company is related products are typical, of which product-mix pricing strategy * a) Optional-product pricing * b) Captive-product pricing * c) By-product pricing * d) Product line pricing

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______________ includes practices such as overstating the products features or performance, luring the customer to the store for a bargain that is out of stock, or running rigged contests. * a) Deceptive promotion * b) Deceptive packaging * c) Deceptive pricing * d) Deceptive cost structure

The orange juice manufacturers know that orange juice is most often consumed in the mornings. However, they would like to change this and make the drink acceptable during other times during the day. Which form of segmentation would they need to work with and establish strategy reflective of their desires? * a) Gender segmentation * b) Benefit segmentation * c) Occasion segmentation * d) Age and life-cycle segmentation

More and more salespeople are being evaluated and compensated based on different measures than in the past. All of the following are illustrations of those measures except * a) Long-term customer satisfaction * b) Competitive predatory pricing performance * c) Full customer service * d) Retention rates

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