Pharmacists have to deal with all types of people. This question will let you know if they are capable of handling the different personalities they will encounter on the job. What to look for:

☛ Applicants ability to interact with difficult patients

☛ Ability to diffuse potentially volatile situations

☛ Problem solving

Instead of waiting for the patient to come into the pharmacy, I would call them and let them know their medication is out of stock, we are ordering some more immediately and that I was sorry for any inconvenience this would bring. The goal with the phone call is to get ahead of the situation and prevent an in-store confrontation.