This hypothetical question allows the candidate to explain how they would react in a situation where they don't know the answer. This question is important as it checks a candidates problem-solving skills. What to look for in an answer:

☛ Ability to interact with patients

☛ Research ability

☛ Customer service

I would explain to the patient that it was a drug I'd never heard of and I'd check to see if we carried it in the store. If we didn't, I would then let them know I'd do some research on the drug and would call them to let them know what I found out and answer any questions they may have.