There are probably a number of reasons why Flight Attendants will face these frustrations.

► The passengers are in unfamiliar circumstances; they have probably had a hard time getting through ticketing, immigration and finding their way around the airport. Through the whole process you, as a Flight Attendant are probably the first person they have had to vent all this frustration on.

► Many passengers are uncomfortable or even afraid of flying; this frustration could be a sign of this fear. Almost certainly they are in unfamiliar circumstances.

► If the passenger has transmitted or gotten up early for the flight, they are probably tired and this tends to make people irritable.