There is no right or wrong answer here. The logic behind this type of question is that your past behaviour is likely to predict what you will do in the future. What the interviewer is looking for is to understand what you find difficult.
Mention biggest challenge you have faced at work during the last one year?
Why are you interested in this role/company of call center?
Are you flexible for work in night shifts?
Would you like to ask us something?
Why you want to leave your current job?
List the importance of customer service to you? Have you ever walked an extra mile for a customer?
Can you perform a role play for us? How will you deal with an unhappy customer?
What do you feel about change?
List things which you think make a call center successful?
Explain Customer service?
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