⟩ What is total customer cost?
The total cost incurred by a customer in the process of evaluating what he wants to buy, buying a product, using it and ultimately disposing it of is termed as total customer cost. (monetary,time,energy,psychic).
The total cost incurred by a customer in the process of evaluating what he wants to buy, buying a product, using it and ultimately disposing it of is termed as total customer cost. (monetary,time,energy,psychic).
How you handle a conflict between you and higher management?
Do you handle negative feedback from very angry clients?
When you did some thing extra, which was not part of the routine, but you did it for the benefit of the customer?
If you had to turn down a request from a valued client, what would you do?
How you contact or initiate communications with customers?
Explain your psychology of selling?
How you show to co-workers the importance of co-operation?
Explain your approach to managing important projects?
Have you ever used a new idea without being certain of the outcome?
Suppose when you are unsure of the outcome when trying a new idea, how do you react?