This is an enlightening question because naturally people don't want to talk about their failures during an interview. However, this question forces a person to be reflective and honest about a past experience. What they say usually reveals a lot about their personality.
Tell me what are the most common excuses team leaders use to not delegate?
Tell me what should you assume about your co-workers if you want to delegate successfully?
Have you ever tried a new way of doing things?
Tell me about a situation, which you tried to solve a problem with ideas and methods that had not been tried before?
How you handle a conflict between you and higher management?
How do you handle negative feedback from very angry clients?
Tell me when you did some thing extra, which was not part of the routine, but you did it for the benefit of the customer?
How you contact or initiate communications with customers?
Suppose if you had to turn down a request from a valued client, what would you do?
Explain your psychology of selling?
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