I was asked by our Divisional President audit our regions BSG contracts and commissions soon after arriving in my current market. Security was involved because it appeared that department wide fraud was occurring. This was initiated by security. After careful review both of the contracts, the commissions structure and the billing system we found no fraud but in fact found that the team members had been taught to perform a process one way and of course they shared it with the other employees. What we needed to do was retrain the employees according to company policy because it had not be done as employees left and came into the company.