☛ How do you energize the community?

☛ How would you handle user/customer complaints?

☛ How do you personalize a large scale social presence?

☛ What’s the difference between targeted and large audiences? Which is better? Why?

☛ How do you monitor comments and brand mentions on social media sites?

☛ How do you identify brand advocates?

☛ How would you use Google+ communities?

☛ How do you define engagement?