⟩ Explain me how do you monitor social media for a client?
“Huh?” Hopefully your next step is obvious.
“Google alerts”. Not bad, but wait and see if they add in stuff like subscribing to Twitter searches and the like.
“I use a 3rd party tool”. Fine, but make sure they do more than plug in some keywords and wait for e-mails. A human being needs to review what the tool reports or its worthless.