⟩ Customer has reported severe defects in Daily balance report. The customer is unhappy that the problem is not fixed even after a week. What action you as a PM will take to restore confidence of customer and ensure that this will not happen in suture?
Conflict resolution – Get on your customer wavelength. Get the facts and ask
questions, get detail info and take notes listen carefully. Establish and initiate an action program(admit error if it is there, negotiate satisfactory solution, state the solution and get agreement, take action and follow up with customer). Finally establish proper daily problem review process to prevent such problems in future.
