Everyone has their own style, so this answer could vary a great deal among different applicants. However, it should give you an idea of how well-defined their process is. For example, they may say, “After the sixth phone call or email, I let the lead go cold.” Even though the average is 12 touches to close a sale, this level of detail shows they’ve thought their process through. If they give a vague or general answer, they may not have a defined process.