☛ How has your training or work experience prepared you to be an effective hotel concierge?

☛ How would you describe your customers? What are their typical needs and expectations?

☛ Describe a typical day at your current/previous job. How do you prioritize your work?

☛ Which city tours do you recommend?

☛ What are some popular local options for entertainment?

☛ How does travel high season affect your work?

☛ What’s the most challenging aspect of being a concierge?

☛ What is the most unusual request you’ve ever received from a hotel guest? How did you handle it?

☛ When are you allowed to say “no” to a guest’s request?

☛ How often do you have to handle sensitive information? What does discretion mean to you?

☛ A guest tells you that they’re celebrating a special occasion, such as a child’s birthday, or a wedding anniversary. What can you do to enhance their experience at your hotel?

☛ Describe a time you worked with colleagues to meet a goal on a tight deadline.

☛ How would you get to know your colleagues during your first week on the job?

☛ Recall a time you resolved a situation with a difficult coworker.

☛ Hotel concierges often “work” a few extra unpaid hours to make sure they can give sound advice on local museums, restaurants, etc. What would motivate you to do this?