☛ What excites you about being a travel agent?

☛ How has your work experience prepared you for this position?

☛ How do you feel about working in sales?

☛ What would you differently if you saw that you weren’t meeting sales goals?

☛ How much, in percentages, do you book for air travel, hotels, and cars?

☛ Rank your air travel, hotel, and car bookings by volume. What do you book most?

☛ What GDS systems have you used before?

☛ How do you find the lowest fees for your client?

☛ You’re on the phone with an angry customer. How do you calm them down?

☛ What kinds of questions would you ask a walk-in client?

☛ What would you do if your customer couldn’t afford the package you suggested?

☛ Describe a time you impressed a customer. What did you do, and what did you learn from that experience?

☛ Describe your approach to planning a complex itinerary.