SAP CRM

Basically there are two kinds of Activities, which

are called as Tasks and Business activities.

A Business activity contains information about business

partner interaction on a particular date

A Task contains information about what one or more

employees have to complete by a particular date.

In very simple words Tasks are activities in which the BP

is not involved and activities are in which the BP data is

involved.

You can enhance the business partner from Easy

Enhancement Workbench (EEW)

Key features of the Easy Enhancement Workbench include the

following:

i)Wizard for adding new fields and new tables to business

ii)partner master data

iii)No required detailed knowledge of the development

environment and data model

Wizards for the extension process

It’s not just one table or a specific table that is

retrieved from R/3 to CRM. Based on the filters set

initially for different object types whenever the data is

modified or deleted the same will be replicated to CRM from

R3 in the form of Bdocs or Idocs.

1) You assign an action profile directly to a transaction

type/item category.

2) Action profile consist of actions

3) Actions consist of schedule conditions, Start

conditions, processing types and process time.

There are two types of Organizational determination

rules.

Organization determination rule: The respective

organization is determined based on the organization or

general attributes assigned to the organization in the

organizational model.

Responsibility rule: In this rule, the Org attributes are

not considered and the responsible Organization unit is

assigned directly.