Customer Service Representative (CSR)

Follow these steps before an interview to answer this question:

1) Visit the company website; look in the "about us" section and "careers" sections.

2) Visit the company's LinkedIn page (you must have a LinkedIn account - its free to sign up) to view information about the company.

3) Google a keyword search phrase like "press releases" followed by the company name, you will find the most recent news stories shared by the company

It means that how you should have to do in order to deal with customers in a proper or positive way. Each customer has different preference or demand so the key task of a customer service employee is what he/she must make for a variety of customers to understand that they are also take care of their problem.

Being able to close with a customer means being able to end the conversation with confirmed satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be).

Getting booted after a customer service call or before all of their problems have been addressed is the last thing that customers want, so be sure to take the time to confirm with customers that each and every issue they had on deck has been entirely resolved.

Maybe the problem you encounter is not specifically covered in the company's guidelines, or maybe the customer isn't reacting how you thought they would.

Whatever the case, it is best to be able to think on your feet but it is even better to create guidelines for yourself in these sorts of situations.

In order to find out what product characteristic or other demands which the customer requests, I make some related questions. It is usually useful to make a conversation, so you can examine any special requests, or preferences. Once I receive that information, I will tell the customer some ideas and show how they satisfy the customer's needs.

This may seem like a strange thing to list as a customer service skill, but I assure you that it is vitally important.

It leaves employees without goals and business goals and customer happiness can work hand-in-hand without resulting in poor service.

Those who do not seek to improve what they do, whether it is building products, marketing businesses, or helping customers, will get left behind by the people willing to invest in their skills.

Call it what you want, but a great work ethic and a willingness to do what needs to be done is a key skill when providing the kind of service that people talk about.

Remembering that your customers are people too, and knowing that putting in the extra effort will come back to you ten-fold should be your driving motivation to never "cheat" your customers with lazy service.

Experienced customer support personnel know that oftentimes, you will get messages in your inbox that are more about the curiosity of your company's product, rather than having problems with it.

It is not about making a sales pitch in each email, but it is about not letting potential customers slip away because you could not create a compelling message that your company's product is worth purchasing.

There is a lot of metaphors for this type of personality, "keeps their cool," "staying cool under pressure," etc. but it all represents the same thing the ability that some people have to stay calm and even influence others when things get a little hectic.

The best customer service reps know that they cannot let a heated customer force them to lose their cool, in fact it is their job to try to be the "rock" for a customer who thinks the world is falling down due to their current problem.

You will not always be able to see customers face-to-face, and in many instances (nowadays) you will not even hear a customer's voice.

That does not exempt you from understanding some basic principles of behavioral psychology and being able to "read" the customer's current emotional state.

This is an important part of the personalization process as well, because it takes knowing your customers to create a personal experience for them.

The trick here is that this should also be applied when realizing when you simply cannot help a customer. If you do not know the solution to a problem, the best kind of support member will get a customer over to someone who does.

Do not waste time trying to go above and beyond for a customer in an area where you will just end up wasting both of your time.

Every great customer service rep will have those basic acting skills necessary to maintain their usual cheery persona in spite of dealing with people who may be just plain grumpy.

The best forward-facing employees in your company will work on having a deep knowledge of how your product works.

It is not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would.

As you explain your compatibility with the job and company, be sure to portray yourself as that motivated, confident and energetic person, ever- ready to commit to the cause of the company.

Candidates without specific examples often do not seem credible. However, the example shared should be fairly inconsequential, unintentional and a learned lesson should be gleaned from it. Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.