Front Desk Representative

This can be a common question to be asked at the end of an interview. It feels like a simple question, but it really isn't. So before answering this question think about what you absolutely need and what you would like. So the best response is to convey a willingness to start working as soon as possible. However, if you do have another job while you're in the application process for a new one, you need to be tactful in how you answer.

Employers want to hear about more than the hard skills you’ve listed on your resume. Think about the job description as well as what you’ve learned about the hotel’s culture, mission and current needs. Then use your response to emphasize your compatibility and ways you will use those skills to help them tackle their challenges.

In this the interviewer is basically trying to see how organized you are as a person. He wants to see how efficient you are as a persona and how you will handle changes if there are any in your work schedule. In this answer you must first of all include how you have been organizing stuff in the past, how you have organized meetings and how they worked successfully. Speak about how much you have learnt from your past and the previous experiences and that maintaining sheets, documents and files is very easy for you.

The interviewer wants to know if you've done your homework or not. So before going for interview you need to collect information about hotel as much as possible, go through the hotel's web site. Use search engines to research the hotel & individuals. Look for their mission & how they describe themselves. Look at Glassdoor and Indeed to see what employees say. Share all the positive aspects you know about that hotel including their achievements, awards etc. And don't be predictable, be unique. Show your interest in the hotel.

A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

For those who are people lovers and who have a good level of communication skill, working as a receptionist can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a receptionist as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills, strengths, customer service skills etc.

The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.

Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.

Hospitality is all about customer service, so you’re just as likely to get this question when you apply for an administration position as when you’re after one at the front desk. While the answer is common sense, a good way to make a memorable impression is to work language from the hotel’s own marketing materials (such as their website) into your response.

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.

Interviewer want to check your flexibility in working different shifts so you need to be honest here in this question. And if you don't have any issue then you may say that yes, you are comfortable if the company demands or Yes, I'm comfortable.( Even if u don't like to u have to because it's manageably risk).

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.

Give your answer in brief and avoid telling something that related to customer service. If you want to say something that you don’t like than you can mention that long queue of customers waiting for their turn is something you don’t like.

When you want to work as a receptionist or be a part of the front office staff, you have to have some knowledge on how to answer a few basic questions before the difficult ones come along. One of the most common front desk job interview questions, that most receptionists ask is what you can tell them about yourself. While answering such questions you should discuss your previous employment experiences. The question is a good opportunity for you to focus on your professional goals, speak about your skills,2 achievements and strengths and provide a good summary of your professional self. You don’t have to discuss about your personal life here.

Such situation is very common in a helpdesk job. This question is again put in-front of you to check your ability how you face the stressful situation.

In this interviewer is expecting that how you would be organised and efficiently handle changes in your schedule. In you answer you may include that how you manage your daily workload with some examples from previous employment experiences where your organizing abilities have shone through. Add some following points to make your answer more effective i.e. you would manage databases and create reports, manage information by telephone, fax and email messages, guest arrangements and Organize paper work and maintain electronic files such as presentations and spreadsheets.

This question is generally asked to check whether candidate is capable of working under different circumstances and with different people. As help desk associate has to constantly deal with different people of different departments, and to work with them smoothly and efficiently teamwork is very important.

Impress the interviewer by expressing your interest in hotel profile and by demonstrating your enthusiasm to work for the hotel. You may say that you trust this hotel to be the best place to utilize your experience and skills for the benefit of the hotel. Mention the aspects that what you liked most about the hotel.

For example you may also say that :

You are one of the leading hotel and I want to work with the best. It will help you to utilize your skills, knowledge in an effective and efficient manner.

For your weaknesses, be honest about them but be sure to emphasise that you learned something from them (and try to explain how you learned from them or how they made you a better person).If you have a readily apparent weakness, discuss how you've addressed it and why it won't be an issue in the job. Here you can discuss non-essential skills also. For example you say like:

☛ Being organized wasn't my strongest point, but I implemented a time management system that really helped my organization skills.

☛ I care too much about my work.

☛ I am too much of a perfectionist.